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**Terms and Conditions of Sale**
**Effective Date:01/01/2025
**ITD Machinery** provides machinery, automotive parts, and related services (collectively, "Products") through (http://www.itdmachinery.com) (the "Website"). By accessing the Website or purchasing Products, you ("Buyer") agree to these Terms and Conditions ("Terms"). If you disagree, do not use the Website or place orders.
1. Acceptance of Terms**
By placing an order, you confirm:
- You are at least 18 years old and legally authorized to enter into binding agreements.
- You have read and agree to these Terms, our [Privacy Policy](link), and all applicable laws.
2. Product Information**
- **Accuracy:** Product descriptions, images, and specifications (e.g., dimensions, compatibility, horsepower) are provided for informational purposes. Minor discrepancies may occur. Contact us to verify details before purchasing.
- **Car Parts Compatibility:** Buyers are solely responsible for confirming that automotive parts are compatible with their vehicle make, model, and year. We are not liable for incorrect fitment or installation.
- **Machinery Specifications:** Buyers must ensure that the machinery meets their operational requirements, safety standards, and local regulations.
3. Pricing and Payment**
- **Currency:** Prices are listed in **[currency]** and exclude taxes, shipping, customs duties, and insurance unless stated.
- **Payment Terms:** Full payment is required before order processing. We accept [credit cards, wire transfers, etc.].
- **Deposits:** Custom or large machinery orders may require a non-refundable deposit.
- **Taxes/Duties:** Buyer is responsible for all taxes, tariffs, or import fees.
4. Orders**
- **Order Confirmation:** Orders are binding once we issue an order confirmation email.
- **Cancellation:** Cancellation requests must be made within **[14 Days ]** of order placement. Custom or special-order items may not be cancelable.
- **Lead Times:** Delivery estimates for machinery or bulk orders are provided in good faith but not guaranteed.
5. Shipping & Delivery**
- **Shipping Terms:**
- **Machinery:** Heavy machinery may require freight shipping. Buyer is responsible for unloading and installation.
- **Car Parts:** Standard shipping applies unless expedited delivery is requested (additional fees apply).
- **Risk of Loss:** Ownership and risk transfer to Buyer upon delivery to the carrier.
- **Inspection:** Inspect Products immediately. Report damage or shortages within **[7 Days ]** for claims.
6. Returns & Refunds**
- **Eligibility:**
- Returns accepted only for defective, damaged, or incorrectly shipped Products within **14 Days **.
- **Car Parts:** Opened or installed parts may not be returnable unless defective.
- **Machinery:** Returns subject to inspection and restocking fees (up to **30 Days]**).
- **Process:** Contact us for a Return Merchandise Authorization (RMA). Unauthorized returns will be refused.
- **Refunds:** Issued after inspection, excluding shipping costs (unless error is ours).
7. Warranties**
- **Manufacturer Warranty:**
- Machinery may include a **[1 Year]** manufacturer warranty for defects in materials/workmanship.
- Car parts may include a **[12 months]** warranty unless stated otherwise.
- **Claims:** Notify us immediately. Warranty does not cover misuse, improper installation, or normal wear.
- **Exclusions:** No warranty applies to used, refurbished, or "as-is" Products.
8. Liability & Indemnification**
- **Limitation of Liability:** We are not liable for:
- Indirect, incidental, or consequential damages (e.g., lost profits, downtime).
- Injury or damage caused by misuse, improper installation, or failure to follow safety guidelines.
- **Total Liability:** Our maximum liability is limited to the Product's purchase price.
- **Indemnification:** Buyer agrees to indemnify us against claims arising from Product misuse or violation of laws.
9. Compliance & Safety**
- **Regulations:** Buyer is responsible for complying with all local, state, and federal laws (e.g., environmental, safety, emissions standards).
- **Machinery Safety:** Buyers must follow all operational guidelines, maintenance schedules, and safety protocols.
- **Export Controls:** International sales may require export licenses. Buyer is responsible for compliance.
10. Intellectual Property**
All trademarks, logos, and Website content are owned by ITD Machinery. Unauthorised use is prohibited.
11. Governing Law & Disputes**
- These Terms are governed by the laws of **[United Kingdom]**.
- Disputes will be resolved in the courts of **[UK]**.
12. Changes to Terms**
We reserve the right to update these Terms. Continued use of the Website constitutes acceptance.
13. Contact Us**
For questions, returns, or warranty claims:
**ITD Machinery**
Unit 1, Simpson Business Centre, Buxton Road, Hazel Grove, Stockport, Cheshire, SK7 6LZ
0161 456 8400
**By placing an order, you acknowledge that you have read, understood, and agree to these Terms.**
Below is a **Return and Refund Policy** tailored for a business selling **machinery and car parts**, addressing common concerns in these industries (e.g., compatibility, technical defects, shipping logistics). Customize the bracketed placeholders to fit your business:
# **Return and Refund Policy**
**Effective Date:** 01/01/2025
At **ITD Machinery**, we strive to ensure your satisfaction with every purchase. This policy outlines the terms for returns and refunds of machinery, automotive parts, and related products ("Products"). By purchasing from (http://www.itdmachinery.com), you agree to this policy.
### **1. Eligibility for Returns**
We accept returns only under the following conditions:
- **Defective or Damaged Products:** Items received with manufacturing defects, damage during shipping, or incorrect shipments.
- **Non-Compliance:** Products that materially differ from their description on the Website.
**Returns are NOT accepted for:**
- Buyer’s remorse, change of mind, or incorrect orders placed by the Buyer.
- Used, installed, or modified Products (unless defective).
- Custom-made, special-order, or "as-is" machinery/parts.
- Products damaged due to misuse, improper installation, or failure to follow instructions.
### **2. Return Timeframe**
- **Machinery:** Return requests must be made within **[14 days]** of delivery.
- **Car Parts:** Return requests must be made within **[30 days]** of delivery.
- **Defective Items:** Warranty claims may have longer timelines (see Section 5).
### **3. Non-Returnable Items**
The following items are **FINAL SALE** and cannot be returned:
- Opened or installed automotive parts (e.g., filters, gaskets, fluids).
- Customized machinery or parts (e.g., engraved, modified to specifications).
- Products marked "clearance," "refurbished," or "as-is."
### **4. Return Process**
1. **Contact Us:** Notify us via [email/phone] within the return timeframe. Provide your order number, Product details, and reason for return.
2. **Authorization:** We will issue a **Return Merchandise Authorization (RMA)** number if eligible. Returns without an RMA will be refused.
3. **Packaging:** Return Products in their original packaging, unused, and with all accessories/manuals.
4. **Shipping:**
- **Car Parts:** Buyer pays return shipping unless the error is ours (e.g., wrong item shipped).
- **Machinery:** Buyer arranges and pays for freight shipping. We may recommend carriers.
### **5. Refunds**
- **Approval:** Refunds are processed after we inspect the returned Product and confirm eligibility.
- **Timeline:** Refunds are issued within **[7-10 business days]** of approval.
- **Deductions:**
- **Restocking Fee:** A **[10–20%]** restocking fee applies to machinery returns (unless defective).
- **Shipping Costs:** Original and return shipping fees are non-refundable unless the error is ours.
- **Method:** Refunds are issued to the original payment method.
### **6. Warranties**
- **Manufacturer’s Warranty:** Defective machinery or parts may be covered under a manufacturer’s warranty **[1 year]** for machinery, **[90 days]** for parts). Contact us for warranty claims.
- **Warranty Exclusions:** Normal wear and tear, misuse, or unauthorized repairs void warranties.
### **7. Damaged or Incorrect Shipments**
- **Report Immediately:** Notify us within **[48 hours]** of delivery for damaged/incorrect shipments. Provide photos and a description.
- **Resolution:** We will arrange a replacement, refund, or repair at our discretion.
### **8. Contact Us**
For returns, defects, or questions:
**Email:** [support@itdmachinery.com]
**Phone:** [Insert Phone Number]
**Address:** [Insert Return Shipping Address]
**Note:**
- This policy applies only to purchases made directly through (http://www.itdmachinery.com).
- Third-party sellers or distributors may have different policies.
- We reserve the right to deny returns that violate this policy.
**By purchasing from ITD Machinery, you acknowledge that you have read and agree to this Return and Refund Policy.**